Office Hours: Monday-Thursday 8 am - 6 pm EST, Fridays 8 am  - 5 pm EST

Monday-Thursday 8 am - 6 pm EST, Fridays 8 am  - 5 pm EST

NOTES Candle 

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Notes Candle

 Find the Answers to Your Frequently Asked Questions for your NOTES Candle Experience.

 Help Center | NOTES Candle

Our Story

Terms of Service

About Us

GENERAL FAQ

Are your products 100% natural?

What are fragrance notes?

What's included in a NOTES® Sustainable Starter Kit?

Are scented candles safe?

Are your products cruelty free?

What do I do with the leftover wax after it's burned?

Can I mix fragrances?

Can I use NOTES® Candle Refill in my own glass jar/vessel?

What are the candle refill bags made out of?

My candle is tunneling. Is that normal?

Are your products safe for pets?

PRODUCT FAQ

WHY SUBSCRIBE?

HOW DO I START A NEW SUBSCRIPTION?

CAN I EDIT MY SUBSCRIPTION?

CAN I CANCEL MY SUBSCRIPTION?

SUBSCRIPTION

Discontinued and Seasonal Items...

ORDERING

Shipping Policy

How long after placing my order will it ship out?

Will we ship to your address?

How can I track my order's progress?

What are the shipping rates?

SHIPPING

Return Policy

Did your order arrive with one or more damaged products?

Was your order missing purchased items?

Did your order include the wrong items?

Did you not like the fragrances you ordered?

Was the product quality not satisfactory?

Was your order lost/missing?

Did you purchase one of our items from an independent retailer or online marketplace?

Changed your mind about your order and wish to return the items?

RETURNS + REFUNDS

Are you having issues with a promo code?

PROMOS

ORDERING + SHIPPING

Where can I purchase a NOTES® Refill System?

Where to Shop

STORE LOCATOR

How can I become a retailer?

Wholesale

WHOLESALE