Prices, Terms & Conditions

Current prices, terms, and conditions are subject to change without notice. All orders are subject to approval at NOTES® Corporate Office in South Carolina. Payment Policy We accept payment by Visa, MasterCard, American Express, Discover, Paypal, Apple Pay, Google Pay, and ShopPay. 

Shipments

NOTES® currently ships to all 50 United States, USPS PO Boxes & AF/FPO Addresses. 

Shipping Charge

Shipping on orders of more than $40 is FREE. For orders of $39.99 or less, Standard Shipping is $8. Orders $40+ earn FREE Standard Shipping. Two Day Shipping is also available for a $20 charge. Please note 2 Business Days AFTER Processing. Please Note: In order to be eligible for FREE Shipping,  orders must be $40 AFTER promotional codes have been applied.   

Sales Tax Charge

A Sales Tax charge will be added to orders when applicable. 

Did you purchase one of our items from an independent retailer or online marketplace?

We ask that you please contact the retailer where you purchased the product. If it was a gift or you are unable to return it to the retailer where the item was purchased, please contact the Customer Service Team by phone at 866-603-6165 or email us at [email protected] 

Did you have issues with a promo code?

Please keep in mind that only one discount can be redeemed per order. If there is an automatic discount you are enjoying based on an item in your cart, you will not be able to apply a promo code to that order. If you typed in the promo code for a valid and active promotion, but it was not applied to your order, please reach out via telephone at 866-603-6165 or email us at [email protected] so that one of our Customer Service Team can assist you.

Discontinued and Seasonal Items

Any products marked as “discontinued” or “final sale” are non-returnable and non-refundable. For more information and assistance please click the Support widget in the bottom right corner of the website to reach our Customer Service Team.

Contact Information

951 S. Pine Street, Ste 135, Spartanburg, SC 29302 Phone: 866-603-6165 Monday through Friday, 8:00 am - 5:00 pm EST Email: [email protected] NOTES® Website Return Department 951 South Pine Street Spartanburg, SC 29302

Product Warnings:

All fragranced products are not for consumption. Keep products out of reach of children. Avoid contact of their contents with furniture, fabrics, carpets, finished surfaces, plastics, acrylics, and painted items as they may cause damage and/or discoloration. Never leave burning candles unattended. Keep candles away from children and combustible material. Burn candles only in appropriate containers.