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Notes Candle

<p>We&apos;re sorry your <a class="fr-strong" href="https://notescandle.com/">NOTES&#xAE;</a> purchase arrived in less-than-perfect condition. Please take a photo of the damaged product and send it to our Customer Service Team by emailing&#xA0;<a href="mailto:info@greenleafgifts.com" id="isPasted" style=" text-decoration: none;" target="_blank">info@notescandle.com.&#xA0;</a>Upon receiving the images, we will issue you a refund for your order or key a replacement of your item at no cost to you.&#xA0;</p>

We're sorry your NOTES® purchase arrived in less-than-perfect condition. Please take a photo of the damaged product and send it to our Customer Service Team by emailing info@notescandle.com. Upon receiving the images, we will issue you a refund for y

Did your order arrive with one or more damaged products?

ORDERING + SHIPPING

RETURNS + REFUNDS

Our Story

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About Us

GENERAL FAQ

Are your products 100% natural?

What are fragrance notes?

What's included in a NOTES® Sustainable Starter Kit?

Are scented candles safe?

Are your products cruelty free?

What do I do with the leftover wax after it's burned?

Can I mix fragrances?

Can I use NOTES® Candle Refill in my own glass jar/vessel?

What are the candle refill bags made out of?

My candle is tunneling. Is that normal?

Are your products safe for pets?

PRODUCT FAQ

WHY SUBSCRIBE?

HOW DO I START A NEW SUBSCRIPTION?

CAN I EDIT MY SUBSCRIPTION?

CAN I CANCEL MY SUBSCRIPTION?

SUBSCRIPTION

Discontinued and Seasonal Items...

ORDERING

Shipping Policy

How long after placing my order will it ship out?

Will we ship to your address?

How can I track my order's progress?

What are the shipping rates?

SHIPPING

Return Policy

Was your order missing purchased items?

Did your order include the wrong items?

Did you not like the fragrances you ordered?

Was the product quality not satisfactory?

Was your order lost/missing?

Did you purchase one of our items from an independent retailer or online marketplace?

Did your order arrive with one or more damaged products?Updated 10 months ago