Did your order arrive with one or more damaged products? We're sorry your NOTES® purchase arrived in less-than-perfect condition. Please take a photo of the damaged product and send it to our Customer Service Team by emailing [email protected]. Up
We're sorry your NOTES® purchase arrived in less-than-perfect condition. Please take a photo of the damaged product and send it to our Customer Service Team by emailing [email protected]. Upon receiving the images, we will issue you a refund for y
We are sorry that your order arrived incomplete. If you did not receive your NOTES® purchase in its entirety, please reach out to our customer service team at 1-866-603-6165 or email us at [email protected] and they would be happy to assist and ge
We are so sorry for the mix-up! If the items you received do not match the items you ordered, please give us a call at 1-866-603-6165 or email us at [email protected] to let us know about the issue. One of our Customer Service Team Members will be
That’s perfectly understandable. Ordering fragrances online can be challenging because you are not able to smell the fragrance in person. Please contact our Customer Service Team regarding your order by emailing [email protected] or calling 1-866-
We’re here to change the way you candle with exceptional and sustainable fragrance products. Our people mean a lot to us, so be sure to share your feedback with us if your experience is less than satisfactory. If you will email us at info@notescandle
We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-866-603-6165 or email us at [email protected]. We are happy to investigate your missing order and issue a refund or a replacement.
Thanks for supporting locals! For a return or refund, please contact the retailer you purchased the item from. If it was a gift or you are unable to return it to the retailer where the item was purchased, please contact Customer Service by phone at 1
You are welcome to return any unopened and unused items at your expense within 30 days from the ship date of your order. We ask that you include your name and order number and that all of the items are unused (in original packaging and unlit). Once t