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Notes Candle

1. Use our <a class="fr-strong" href="https://notescandle.gorgias.help/en-US/ssp/login">tracking widget</a> via our help center.2. Use the tracking number included in your shipping confirmation email.3. Call Customer Service at &#x260E;&#xFE0F; Call us at 1-866-603-6165 to speak with our Customer Service Team regarding the status of your order or &#x2709;&#xFE0F; Email us at info@notescandle.comOur Customer Service team is available Monday through Thursday 8:00 am to 6:00 pm and Friday from 8:00 am to 5:00 pm EST.

1. Use our tracking widget via our help center. 2. Use the tracking number included in your shipping confirmation email. 3. Call Customer Service at ☎️ Call us at 1-866-603-6165 to speak with our Customer Service Team regarding the status of your ord

How can I track my order's progress?

ORDERING + SHIPPING

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GENERAL FAQ

Are your products 100% natural?

What are fragrance notes?

What's included in a NOTES® Sustainable Starter Kit?

Are scented candles safe?

Are your products cruelty free?

What do I do with the leftover wax after it's burned?

Can I mix fragrances?

Can I use NOTES® Candle Refill in my own glass jar/vessel?

What are the candle refill bags made out of?

My candle is tunneling. Is that normal?

Are your products safe for pets?

PRODUCT FAQ

WHY SUBSCRIBE?

HOW DO I START A NEW SUBSCRIPTION?

CAN I EDIT MY SUBSCRIPTION?

CAN I CANCEL MY SUBSCRIPTION?

SUBSCRIPTION

Discontinued and Seasonal Items...

ORDERING

Shipping Policy

How long after placing my order will it ship out?

Will we ship to your address?

What are the shipping rates?

Return Policy

Did your order arrive with one or more damaged products?

Was your order missing purchased items?

Did your order include the wrong items?

Did you not like the fragrances you ordered?

Was the product quality not satisfactory?

Was your order lost/missing?

Did you purchase one of our items from an independent retailer or online marketplace?

How can I track my order's progress?Updated a year ago