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Notes Candle

<p>We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-866-603-6165 or email us at&#xA0;<a href="mailto:info@greenleafgifts.com" id="isPasted" style=" text-decoration: none;" target="_blank">info@notescandle.com</a>. We are happy to investigate your missing order and issue a refund or a replacement. &#xA0;</p>

We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-866-603-6165 or email us at info@notescandle.com. We are happy to investigate your missing order and issue a refund or a replacement.

Was your order lost/missing?

ORDERING + SHIPPING

RETURNS + REFUNDS

Our Story

Terms of Service

About Us

GENERAL FAQ

Are your products 100% natural?

What are fragrance notes?

What's included in a NOTES® Sustainable Starter Kit?

Are scented candles safe?

Are your products cruelty free?

What do I do with the leftover wax after it's burned?

Can I mix fragrances?

Can I use NOTES® Candle Refill in my own glass jar/vessel?

What are the candle refill bags made out of?

My candle is tunneling. Is that normal?

Are your products safe for pets?

PRODUCT FAQ

WHY SUBSCRIBE?

HOW DO I START A NEW SUBSCRIPTION?

CAN I EDIT MY SUBSCRIPTION?

CAN I CANCEL MY SUBSCRIPTION?

SUBSCRIPTION

Discontinued and Seasonal Items...

ORDERING

Shipping Policy

How long after placing my order will it ship out?

Will we ship to your address?

How can I track my order's progress?

What are the shipping rates?

SHIPPING

Return Policy

Did your order arrive with one or more damaged products?

Was your order missing purchased items?

Did your order include the wrong items?

Did you not like the fragrances you ordered?

Was the product quality not satisfactory?

Did you purchase one of our items from an independent retailer or online marketplace?

Was your order lost/missing?Updated a year ago