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Frequently Asked Questions

Are your products 100% natural?

NOTES® uses a 100% natural wax blend of rice bran, soy, and beeswax. For our fragrance, we use a blend of natural and quality synthetic ingredients. Please keep in mind that just because a fragrance is formulated with all-natural ingredients does not

Are scented candles safe?

The safety of scented candles is backed by decades of research that confirms safe use. Additionally, our company performs extensive testing on our candles, making sure that the proper combustion occurs when they burn, which makes sure that no unwante

What are fragrance notes?

You can think of fragrance notes as the individual facets that combine to create the overall scent profile. There are top, middle, and base notes:. Top notes are the liveliest and most volatile components in a blend; it’s the top notes that often mak

What's included in a NOTES® Sustainable Starter Kit?

Our NOTES® Sustainable Starter Kit comes with everything you need to enjoy your first two candles. Included in this kit, you will find one reusable candle glass, a silicone insert for easy wax removal, two wicks, and two recyclable bags of our highly

Are your products cruelty free?

We do not test on animals here in our fragrance laboratory and do not hire any 3rd parties to do animal testing for us. We do not intentionally use animal-based products, but we cannot make any claims about the testing process of the raw ingredients

What do I do with the leftover wax after it's burned?

After your candle has a half-inch of wax remaining, we advise extinguishing your candle and removing the wax disk through our silicone insert. This slab of fragrance is still useful in providing scent and can safely be burned in a wax warmer or tea-l

Can I mix fragrances?

Each NOTES® fragrance is tested thoroughly by our lab team to ensure a final consumable product of quality, room-filling fragrance. We recommend mixing fragrances at your own discretion, as these actions have not been tested for adherence to our stri

Can I use NOTES® Candle Refill in my own glass jar/vessel?

No! All of our candle components are perfectly formulated and safety tested for our Starter Glass Vessel. Do not use Refill Kits with your own glass.

What are the candle refill bags made out of?

What are the candle refill bags made out of?. Biotre® is made using renewable materials of wood pulp and cellulose. Sixty percent of the bag’s material by weight is home-compostable within 12 weeks. The remaining inner film is made with an additive t

My candle is tunneling. Is that normal?

NOTES® candles are unique in almost every way, including the way they burn. You can expect your NOTES® candle to tunnel the first 1/3 to 1/2 of the candle. This is normal and doesn’t affect the quality of the fragrance or the longevity of the candle.

Are your products safe for pets?

Our wax is 100% natural and our fragrances are non-toxic. We don’t have any of the traditional irritants such as parabens, dyes, phthalates, or petroleum; however, we know how much you love your pet, so for that reason, consult your vet for specific